Can't sign in to your account
Resolve common sign-in and authentication issues.
Problem
You see an error when entering your credentials, or you cannot access your account.
Checks
- Verify the spelling of your email address.
- Confirm your password is entered correctly with exact letter casing.
- Check if your email verification is pending.
Steps
- If you have forgotten your password, select Forgot password on the sign-in screen to request a reset link.
- If your email is unverified, check your inbox for the verification message or request a new verification link.
- If you receive a message that your recovery session has expired, request a fresh recovery link and complete the password update immediately.
What happens next
Once your password is reset or your email is confirmed, return to Sign in with your updated credentials.